Providing top-tier customer service is non-negotiable when building your government business. This episode highlights ten essential elements crucial for mastering customer service in the public sector. From truly understanding client needs to maintaining clear communication and ensuring quality assurance, each aspect contributes to building strong and enduring relationships. Responsiveness, flexibility, and proactive problem-solving are key traits, alongside professionalism and integrity. Upholding high internal corporate standards and actively seeking client feedback further enhance service delivery. Detailed note-taking is a practical tool for ensuring seamless interactions and continuity, especially as team members change. By embracing these principles, government contractors can elevate their customer service standards, cultivate trust, and position themselves for long-term success in this competitive arena.
—–
| Featured Guest: | Michael LeJeune | Company: | Partner, RSM Federal |
| Email: | mlejeune@rsmfederal.com | Phone: | (636)-577-5005 |
 |
Win More Contracts with Federal Access Coaching
Features
Select a plan
User Accounts
Members-Only interactive LIVE session. Each week has a featured topic along with Q&A . We have scheduled breaks for holidays, conferences, in-person events, and vacations.
Strategy Playbooks
7-minute training videos designed to boost your government skills by covering tips, strategies, market updates, and more. New videos added monthly.
Game Changers Podcast
Industry leading podcast for government contractors.
100+ Government Templates
Capability Statements, Corporate Presentations, Bid/No Bid Calculator, Graphics Packs, Compensation Models, and much more...
Step-by-Step Strategy Guides
Over 200+ documents with detailed strategies to help you master the art and science behind winning government contracts by learning government fundamentals, marketing, sales, teaming, proposals, and operations.
The Government Sales Manual - Digital
Searchable PDF with hundreds of Techniques and Strategies.
Featured / On-Demand Webinars
More than 30 hours of high-quality keynote style training sessions on sales, marketing, business development, teaming, proposals, and operations.
On-Demand Training Videos
Videos are broken down by business activity to make them easy to find.
Email Support
Ask a Government Subject Matter Expert (SME) anything and get a detailed response.
Contract Terms
Contract lengths vary by plan. All contracts renew monthly after initial terms.
Annual Payment Savings
Save 20% off your membership by paying annually.
Advisor
Group Coaching
$249
per month
Billed Monthly
1
24 Hour
Response
Renews
Monthly
Annual
Save 20%
$199
per month
Billed Annually
1
24 Hour
Response
Renews
Annually